This six week curriculum has been designed specifically with the corporate, back office, and other related employees in mind.  The main objective of the Exceptional Service Program is to lead employees in transforming their lives and the organizational service culture from ordinary to extraordinary.  During their six week journey, each participant will uncover and cultivate their existing talent as well as talent not yet realized.

FTC will provide the participants with cutting edge information, modern techniques, and exceptional skills they can apply in their daily routine to help themselves and others reach their full potential.  Each workshop contains the latest research in the fields of customer service, work place behavior, human behavior, positive psychology, and emotional intelligence.  The primary focus of the program centers squarely on this research and the challenges individuals face while trying to meet the rising expectations that their organization sets for them.

We blend thought provoking self study material, in field exercises, and our latest research in the fields of retail financial sales, self science, positive psychology, and emotional intelligence.  The principles we set forth in the curriculum teach participants how to:

• Accept change as the new way of life.
• Adopt new attitudes, skills, and behaviors necessary for success in the future.
• Take responsibility for their own performance, development, and careers (rather than expecting the organization to do it for them).
• Positively impact others on a daily basis.
• Become more successful by building strong relationships.
• Create value for others.
• Build character required to consistently make a difference in other people’s lives. 

Through reading, class room study, and practice, each student will develop the positive thoughts, feelings, and attitudes required to propel each employee into the future with greater rewards and promise.

This six week curriculum has been designed specifically with the corporate, back office, and other related employees in mind.  The main objective of the Exceptional Service Program is to lead employees in transforming their lives and the organizational service culture from ordinary to extraordinary.  During their six week journey, each participant will uncover and cultivate their existing talent as well as talent not yet realized.

FTC will provide the participants with cutting edge information, modern techniques, and exceptional skills they can apply in their daily routine to help themselves and others reach their full potential.  Each workshop contains the latest research in the fields of customer service, work place behavior, human behavior, positive psychology, and emotional intelligence.  The primary focus of the program centers squarely on this research and the challenges individuals face while trying to meet the rising expectations that their organization sets for them.

We blend thought provoking self study material, in field exercises, and our latest research in the fields of retail financial sales, self science, positive psychology, and emotional intelligence.  The principles we set forth in the curriculum teach participants how to:

• Accept change as the new way of life.
• Adopt new attitudes, skills, and behaviors necessary for success in the future.
• Take responsibility for their own performance, development, and careers (rather than expecting the organization to do it for them).
• Positively impact others on a daily basis.
• Become more successful by building strong relationships.
• Create value for others.
• Build character required to consistently make a difference in other people’s lives. 

Through reading, class room study, and practice, each student will develop the positive thoughts, feelings, and attitudes required to propel each employee into the future with greater rewards and promise.